Client relationship succession planning is a top concern among law firm leaders. Citibank's 2019 Client Advisory devoted a section to this topic. Firms of all stripes frequently develop goals in their strategic plans to facilitate more effective client relationship transitions.
Five Keys to Successfully Transitioning Clients Across Generations
<b><i>Strengthening Cultural Expectations Is Key</b></i><p>Client relationship succession planning is a top concern among law firm leaders. Firms of all stripes frequently develop goals in their strategic plans to facilitate more effective client relationship transitions. However, there is room for many firms to take a more formal and proactive approach to effectively transition client relationships across generations.
By
Kent Zimmermann
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