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Mattern has tracked law firm cost recovery strategies — and their success or failure — since 2004. One area of recovery that has seen tremendous growth over the years — and in which it was also apparent that firms were struggling to manage — involved e-discovery services. With big data and the resulting explosion of electronic documents, texts, images and voicemails that are subject to discovery, the cost burden was increasing at a pace that required firms to reconsider their recovery approach.
This is why in 2019, Mattern went to the market to conduct its first deep dive into e-discovery and litigation support cost recovery in the 2020 e-Discovery and Litigation Support Cost Recovery Survey (Survey). Some of the results were surprising.
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