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Accounting and Financial Planning for Law FirmsLaw Firm ManagementFeatures

From First Impression to Lasting Reputation: The Case for Etiquette Training In Your Law Firm

By Sharon Meit Abrahams
October 31, 2025

I began conducting etiquette training for the legal profession in the mid-1990s, when programs centered on traditional business manners and professional protocol. Over the years — and especially in the wake of the pandemic — our conversations have shifted to address topics that barely existed a decade ago, such as navigating etiquette in hybrid work environments and establishing protocol for routine video conferencing.

The reality is that etiquette is not static; it evolves to reflect changes in society, technology, and business practices. Consider the once-unthinkable acceptance of “business casual” attire that now includes jeans, and in some cases, even shorts.

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