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Tensions Escalating Over AI Billing

The promise of generative AI in legal services was supposed to benefit everyone: Law firms would work more efficiently, clients would pay less for faster results, and the legal industry would become more accessible. But a new study from the on-demand legal services provider Axiom suggests the reality is far murkier — and, for in-house teams, far more frustrating.

6 minute read November 01, 2025 at 01:36 AM
By
Trudy Knockless
Tensions Escalating Over AI Billing

AI may be accelerating legal work, but it’s also escalating tensions over how that work gets billed — and who benefits from the time saved.

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