How to Prevent Your Outsourcing or Managed Services Engagement from Failing

The outsourcing of office and administrative services is expected to grow 50%-60% in the next five years. Contrary to what decision-makers think, and what the service providers hope you think, the biggest risk in outsourcing isn't choosing the wrong provider. It's outsourcing the wrong process, under the wrong model, with the wrong performance measures and contract terms.

7 minute read July 31, 2026 at 11:13 PM

Rob Mattern

The outsourcing of office and administrative services is expected to grow 50%-60% in the next five years and the consideration of managed services organizations is accelerating. Despite the growing maturity of outsourcing as a business strategy, organizations continue to face significant risks of underperformance and unsuccessful outcomes.

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