A growing category of legal technology now goes beyond drafting and research. Some AI tools can place outgoing phone calls on behalf of law firms, handling tasks such as routine client check-ins and medical record requests.
The Lethal Trifecta: Why AI Tools That Make Outbound Calls Should Worry Every Law Firm
Some AI features are exciting to build and easy to market, but the fact that a feature is technically possible does not mean it is currently safe to deploy at scale, particularly when client confidentiality and firm liability are on the line.
By
Jeff Kerr
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