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Stop running pilot after pilot with different tools but failing to move beyond testing. Start with business outcomes. Redesign processes and guardrails. Rethink pricing models. And then, with clarity of purpose, choose the tools that enable the future of legal work.
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Large law firms rode a strong 2024 on the back of broad demand and aggressive rate growth — but the model is wobbling. Expense pressure is up, realization risk is real, and AI is reshaping how clients assess value. Firms that treat their legal and client experience as structured data (and not as anecdotal story sharing at meetings) will plan faster, pitch smarter, cross-sell wider, bill more, and protect margins when market tailwinds fade.
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When employees leave, they don’t just walk out the door with their personal belongings, they often take with them valuable institutional knowledge, IP, and other business-critical data. That risk is greater than ever now that mobile devices are central to workplace productivity. Without proper data retention policies for departing employees, organizations risk losing essential information, exposing themselves to security threats, and facing costly legal consequences.
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In an industry where every square foot and every second count, paper records are more than a legacy. They are a liability. While many law firms continue to manage sprawling records rooms and offsite storage contracts, a growing number are discovering measurable value, both fiscal and strategic, by embracing smarter digitization strategies.
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For more than a decade, Google was the default gateway to inbound leads. Law firms built content strategies around page-one rankings, and legal technology companies poured budget into paid search ads because visibility at the top of the results meant visibility in the pipeline. But that era is ending.
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In the practice of law, technical expertise is expected; what often distinguishes an attorney in the eyes of clients and colleagues is professional presence. Etiquette — the way we conduct ourselves in daily interactions — can be a decisive factor in building trust, strengthening client relationships, and representing the firm with distinction.
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Our 2025 Navigating Compensation Negotiations report, based on the experiences of over 300 in-house legal professionals, provides a detailed look at how negotiation is evolving, where professionals succeed or struggle, and what employers can do to retain top legal talent. The findings suggest a profession that accepts negotiation as standard practice but continues to struggle with inequities in information, internal advancement, and the valuation of non-cash compensation.