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DEVELOPING A CLIENT RETENTION ROADMAP - At the Closers Group, we emphasize our RED ZONE approach. Built on the premise of the last 20 yards before the gaol line in football in which players need to be at their most strategic and best, our RED ZONE is where our clients "find 'em, meet'em, get 'em" - its where the 3 steps that lead up to winning a new engagement must happen. However, perhaps even more…
THE 60/40 RULE FOR CLIENT ATTENTION AND CLIENT RETENTION: LISTENING What's the best way to ensure that you're giving your cloient the attention and focus s/he deserves and that they will pay attention to what yu have to say? Try following the 60/40 rule, where you get the client talking 60% of the time and formulate your responses in a way that takes up a smaller percentage of the conversation. The iconic author and poet Henry David…
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It has recently been reported that the Japan Ministry of Justice has decided to revise its Practicing Attorney Law to allow a foreign law firm to conduct its law practice in Japan through a Legal Professional Corporation. These revisions may be submitted to the Extraordinary Diet session this autumn for introduction in 2012.
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Eckert Seamans Cherin & Mellott CEO Timothy P. Ryan makes no bones about the fact that not all of his firm's attorneys were born with the sales gene. Here's how the firm solved the problem.
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What activity can possibly strike fear in the hearts of many lawyers, an activity that for some comes as naturally as breathing but for others is something to avoid at all costs? Naturally, we're talking about the cocktail party.
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This article discusses profitability drivers and the characteristics and content of useful management information reports that distill critical information to facilitate informed decisions by firm leadership.
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Ensuring longer-term and continuous improvements in providing greater value, and therefore sustaining higher levels of client satisfaction, requires addressing areas that have received little attention in the whole value discussion ' the recruiting and development of associates.
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Employee benefit plans and those with authority over their investment activities may be required, like other investors, to file an FBAR if plan investments involve foreign banks or securities accounts.
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Every law firm should strategically monitor its publicly reported diversity statistics to ensure their accuracy and to provide an opportunity to incorporate goals with regard to these measurements into daily operational decisions.