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Features
The speed with which negative Internet postings spread can cause immediate reputational harm. To remedy this harm, the nature and extent of the damage must be quantified, which is no easy task. However, new digital tools can now be used to assess and quantify damage caused by these kinds of negative Internet postings.
Columns & Departments
The authors began their two-part series on "communication babble" in the July Issue of this newsletter They conclude herein with "an only slightly disguised true story."
Features
Having thick skin is critical to success in law firms, especially when your job centers on developing programs that help a firm compete in a dynamic and increasingly competitive environment.
Features
Whether or not to meet with clients on a regular basis will now significantly impact a firm's success. And this means all inactive important clients of the firm, not just the firm's current active clients.
Features
Think you're being responsive to your clients about fees? They think you can do better. Here's what you need to know.
Features
When it comes to the business processes that legal organizations should be improving immediately for long-term success, back-office support and the recovery of those costs tops the list. With the pressure on rates and cost recovery not abating, it is critical that firms develop a strategic plan to decrease and control their support costs and recover them in a fair and transparent manner.
Features
Legal bill scrutiny in its many forms ' internally by legal departments, by nonlawyer staff elsewhere in the company, by third-party auditors, or via e-billing software ' has the potential to affect how and when law firms get paid, but the practical effect is up for debate.
Features
One of the most pervasive impacts on law firms is the need for sustained continuous change. Change is never easy. Continuous change is harder and particularly so in conservative professions like law. Here enters the business case for law firm intrapreneur programs!
Features
The Legal Sales and Service Organization set out to salute the cutting-edge work of individuals and/or teams in law firms playing critical roles in the ongoing financial health of many law firms. Here's a look at the winner.
Features
A look at Summit, and what it has achieved.
