The outsourcing of office and administrative services is expected to grow 50%-60% in the next five years. Contrary to what decision-makers think, and what the service providers hope you think, the biggest risk in outsourcing isn't choosing the wrong provider. It's outsourcing the wrong process, under the wrong model, with the wrong performance measures and contract terms.
Headless is a simple idea with a complicated name: de-couple what a system knows from how it shows it. In a headless model, the firm’s intelligence layer sits underneath the AI tools. The interface can change, the AI platform can change, but the data layer remains the strategic prerequisite.
In a brutally tight talent pool for paralegals, there is a path forward. But it requires firms to embrace change and take a more flexible approach to staffing and resourcing. One option is to look beyond the tight domestic talent pool and make greater use of legal process outsourcing (LPO).
The strongest, longest-lasting partnerships were never built because one platform had more features than another. They were built because there was trust. And every relationship I’ve seen fall apart, even when the technology was solid, came down to that trust breaking somewhere along the way.
Clients don't need another firm telling them they use AI. At this point, they assume you do. The firms that stand out won't be the ones talking about AI the most, they'll be the ones showcasing why their approach deserves trust. What does that mean and how do you get there?
If you want to survive in the wild, wild west of the legal industry, especially the personal injury sector, an effective intake department is table stakes. Here are five best practices for law firm intake based on lessons learned from building ours and from observing how other high-performing firms have operated theirs.
While Clifford Chance may be the latest firm to enter a legal battle with former partners over compensation clawbacks, it certainly isn’t alone, as pay disputes between firms and outgoing partners are becoming more common, amid rising partner pay and lateral movement.
The legal industry is going through the same leadership reckoning playing out across the Fortune 1000. The pioneers are already on the far side of the river. The settlers are crossing. And the stragglers are still deciding whether to go. Which camp are you in? And more importantly, who are you learning from right now?
Before the next CRM or AI investment, answer three questions honestly: Where does its data come from? How does it stay current without asking attorneys to maintain it? And what happens to our relationship intelligence when a partner walks out the door?
Artificial intelligence is rapidly embedding itself into legal workflows, but much of the conversation treats all use cases as if they carry the same level of risk, even if they do not. The more useful question is not whether AI works, but where it can be safely applied and where it cannot.
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