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In 2001, Williams found itself in the midst of a painful downturn that ultimately changed the composition of the company's assets and its direction. As such, our legal department was given a corporate mandate to increase our internal services while dramatically reducing our budget, headcount and spending on outside legal services.
As physical security systems become more IT-centric, they are more often being identified as an application on the network and not as a disparate system. Security guards have been replaced by intelligent IP-based enterprise security systems that ideally are tied into the existing IT infrastructure and normally segmented via a VPN.
Measuring service levels, ticket volumes, conversion staffing levels, and user satisfaction are all important aspects of running a successful helpdesk, but only of true value if compared to other metrics, and more importantly, acted upon.
Predictive coding is the latest of several innovations that have fundamentally altered the process of e-discovery, some of them even leading to changes in the Federal Rules. It has become a must-have e-discovery capability.
This article highlights the 2011 Top 10 Technology Issues identified by the American Institute of Certified Public Accountants and discusses how law firms can benefit from an increased awareness of what the survey indicates.
It is clear that High Value Add outsourcing is the next big thing for law firms. It offers law firm management a path to better service at a reduced cost.
Features
As the economy continues to flounder, CEOs and CFOs in law firms are often reluctant to replace technologies they believe are working fine. Yet, what they may not realize is while they are saving some upfront costs, ultimately they could be saving pennies to lose dollars, relatively speaking.