Measuring service levels, ticket volumes, conversion staffing levels, and user satisfaction are all important aspects of running a successful helpdesk, but only of true value if compared to other metrics, and more importantly, acted upon.
Predictive coding is the latest of several innovations that have fundamentally altered the process of e-discovery, some of them even leading to changes in the Federal Rules. It has become a must-have e-discovery capability.
Who's doing what; who's going where.
This article highlights the 2011 Top 10 Technology Issues identified by the American Institute of Certified Public Accountants and discusses how law firms can benefit from an increased awareness of what the survey indicates.
It is clear that High Value Add outsourcing is the next big thing for law firms. It offers law firm management a path to better service at a reduced cost.
As the economy continues to flounder, CEOs and CFOs in law firms are often reluctant to replace technologies they believe are working fine. Yet, what they may not realize is while they are saving some upfront costs, ultimately they could be saving pennies to lose dollars, relatively speaking.
The idea of growing internationally seems counterintuitive to what's going on in the current economy. Many organizations have scaled back or halted growth activities completely. While other companies are on the sideline, now is the right time to consider global growth and put yourself ahead of your competition.
On June 28, 2011, in a decision of great significance to secured creditors, the U.S. Court of Appeals for the Seventh Circuit held that secured creditors have a statutory right to credit bid their debt at an asset sale conducted under a so-called "cramdown" plan. This decision is directly at odds with recent decisions in the Third and Fifth Circuits regarding a secured creditor's right to credit bid under a plan.
Viacom International and a host of content providers asked a federal appeals court to reverse a decision dooming their claim that YouTube is liable for $1 billion in damages for copyright infringement.
In recent months, there has been a flurry of infringement litigation involving copyright troller Righthaven, which procured the right from publishers to file infringement suits over unauthorized online reproductions of the publishers' content. In several cases, the U.S. District Court for the District of Nevada, which is within the Ninth Circuit, has cited the Silvers decision to block Righthaven's claims. Now the U.S. District Court for the District of Colorado, which is within the Tenth Circuit, has raised a Silvers-type bar against Righthaven.
