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The explosion of "Web 2.0" phenomena has brought with it a deluge of published material that is arguably defamatory or otherwise actionable. While some actually welcome this development ' preferring the Web to be, and remain, "a frontier society free from the conventions and constraints that limit discourse in the real world" ' many others do not, especially those worried about the potential impact of disparaging online material on their corporate reputation. But many of those troubled by the threat to corporate reputation from defamatory online content also have discovered that mitigating its effect, or getting it removed, is far from easy.

The doctrine of inevitable disclosure is a crucial tool to protect companies from perfidious former employees and is no threat to the honest ones ' if properly applied. A look at <i>Bimbo Bakeries USA, Inc. v. Botticella</i>

The last couple of months have seen a number of challenges for U.S. corporations doing business in Europe, particularly those that rely on the Safe Harbor scheme to legalize the transfer of customer or employee data to the U.S.

Technology can be a very good thing ' especially if people actually use it! After several years in the legal industry, I have learned that the best technology in the world can have virtually no benefit if it is not marketed properly. However, if presented to users in a strategic way, a piece of software can be successful and have a revolutionary impact.

Now that our "KYL Keeps You Learning" program has been underway for about a year and we have been in the training phase of the program for over six months, we have developed a clear picture of what theories were on point, and what we would have done differently if we were starting over with the knowledge we have today.

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A popular business axiom states you can only manage what you measure, and nowhere is that more true than in the realm of legal helpdesk (also often referred to as the service desk) support. Measuring service levels, ticket volumes, total incidents, and user satisfaction is only of value if the available data is compared to other metrics, and most importantly, acted upon. While gaining access to such data assumes a certain level of internal (or outsourced) helpdesk reporting technologies and software, there's no excuse for turning your back on benchmark data.

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In Jan. 30, 2007, the Microsoft Office Asynchronous Binary era, with its shrouded commands, cascading menus and copious toolbars, ended with Office 2003 giving way to Office 2007. With trepidation, those of us who had a personal 18-year business relationship with it knew what was coming. We had a choice; we needed to either acclimatize to this new environment or fall behind technically like those who clung to Lotus 1-2-3 and WordPerfect 5.1.

When the vast amounts of personal information collected by businesses are outsourced to various types of contractors and vendors, the legal consequences can be significant. Here's what to do.