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Features

Leveraging Law Firm KPIs for Business Success Image

Leveraging Law Firm KPIs for Business Success

Peter Oliva

Utilizing Key Performance Indicators (KPIs) in a law firm is crucial for evaluating performance, profitability, client satisfaction, and overall success. Understanding which attorneys are the most profitable, which matters are the most lucrative, and the cost of acquiring new clients is crucial for making informed business decisions.

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Staying Nimble and Embracing Values Are Essential for Mid-Size Law Firms' Survival Image

Staying Nimble and Embracing Values Are Essential for Mid-Size Law Firms' Survival

Michael Ferachi

In the ever-evolving legal landscape, mid-size law firms find themselves at a critical juncture. Seismic shifts, accelerated by the pandemic, have reshaped the very fabric of our industry. Now, more than ever, agility, innovation, and a steadfast commitment to meeting client needs are not just desirable traits, but essential for business survival.

Features

5 Ways AI Can Strengthen Revenue Generation and Client Relationships Image

5 Ways AI Can Strengthen Revenue Generation and Client Relationships

Jody Glidden

Maintaining consistent communication with clients can be time-consuming for most law firm professionals. Balancing this task with other competing responsibilities becomes challenging when case management, administrative duties, and strategic planning also demand the lawyer's attention. The time has never been better for firms to start introducing technology, like AI, to improve their overall business.

Features

CLE Shouldn't Be the Only Training Mandatory for Attorneys Image

CLE Shouldn't Be the Only Training Mandatory for Attorneys

Sharon Meit Abrahams

State law bar associations mandate Continuing Legal Education (CLE) for attorneys to ensure that legal professionals remain informed of the evolving laws and to maintain a high standard of professional competence. Unfortunately, "how to be successful" is not taught in law school nor approved as a CLE topic.

Features

Diversity Gains Continued, But Slowed, In 2023 Image

Diversity Gains Continued, But Slowed, In 2023

Dan Roe

Results from American Lawyer's Diversity Scorecard The pace of growth slowed for representation of diverse attorneys in 2023, but every underrepresented group still made gains.

Features

DOJ's Cyber Fraud Initiative Is a Wake-Up Call That Keeps Ringing Image

DOJ's Cyber Fraud Initiative Is a Wake-Up Call That Keeps Ringing

Randy S. Grossman, Kareem A. Salem & Kayla LaRosa

The DOJ's Cyber-Fraud Initiative's results and DOJ's guidance on corporate compliance have made the point to government contractors and corporate America — "now is the time to invest and reinvest" in cybersecurity compliance.

Features

The Legal Help Desk: Shifting Toward User Sentiment as the Primary Health Factor Image

The Legal Help Desk: Shifting Toward User Sentiment as the Primary Health Factor

Andrew Dober

Traditional metrics that once defined the effectiveness of help desk operations within law firms are undergoing a profound transformation. The new era places user sentiment and new delivery models at the forefront of service as a quicker "get back to work" mentality coupled with a technology-savvy generational shift. As a result, the gauges we use to measure customer satisfaction have changed and are shaping the overall future success of the legal tech support ecosystem.

Features

The Perfect Storm: Why Contract Hiring Will Eclipse Direct Hiring In Privacy and Tech In 2024 Image

The Perfect Storm: Why Contract Hiring Will Eclipse Direct Hiring In Privacy and Tech In 2024

Jared Coseglia

Part Two of a Two Part Article Part 1 of this article looked at how remote flexibility is driving job seekers, that most privacy programs will use contractors by 2026, the speed of hire, the real cost of DIY staffing and whether posting jobs online really works. Part 2 looks at what's next for CPOs, AI jobs in privacy, where the new jobs will come from, whose salaries are spiking and some guidance for the latter half of 2024.

Features

Six Reasons e-Discovery Benefits from AI Image

Six Reasons e-Discovery Benefits from AI

Khaled Jebbari

Recent media coverage makes it clear that the time for law firms to embrace the disruption of AI is now. If you wait, from the looks of it, you risk losing business, and perhaps credibility.

Features

CLE Shouldn't Be the Only Mandatory Training for Attorneys Image

CLE Shouldn't Be the Only Mandatory Training for Attorneys

Sharon Meit Abrahams

Each stage of an attorney's career offers opportunities for a curriculum that addresses both the individual's and the firm's need to drive success.

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