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Several years ago at Legalweek (then still Legal Tech), I came up with a question to ask everyone with whom I met. Not to downplay the importance or significance of whatever new version or added features legal tech vendors were there to promote (we talked about that too) but it was more of a way to break up the monotony of them spouting the same answers over and over. Kind of like the movie stars who have to answer the same question from hundreds of journalists when they’re out promoting a movie (the crew was fantastic and we had a great time filming and Tom Cruise is amazing to work with). Plus, these people are legitimately brilliant, so why not pick their brains? They seemed to enjoy the break in the routine. Sometimes the discussions blended well into an article on that topic, sometimes not. In 2020, as Legalweek was held mere weeks before a global pandemic, I had some interesting answers regarding the cloud. It was more accepted than ever and security concerns seemed to have waned. The conclusion I ultimately came to was that most favored a sort of hybrid approach (sound familiar?) between storing data in the cloud and on premises. Then, less than a month later, the pandemic made that question moot as part of the reason many in the legal industry were able to adapt so quickly to remote work was due to the cloud. Pandemic 1, my “brilliant” idea 0.
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DOJ’s Cyber Fraud Initiative Is a Wake-Up Call That Keeps Ringing
By Randy S. Grossman, Kareem A. Salem and Kayla LaRosa
The DOJ's Cyber-Fraud Initiative’s results and DOJ’s guidance on corporate compliance have made the point to government contractors and corporate America — “now is the time to invest and reinvest” in cybersecurity compliance.
The Legal Help Desk: Shifting Toward User Sentiment as the Primary Health Factor
By Andrew Dober
Traditional metrics that once defined the effectiveness of help desk operations within law firms are undergoing a profound transformation. The new era places user sentiment and new delivery models at the forefront of service as a quicker “get back to work” mentality coupled with a technology-savvy generational shift. As a result, the gauges we use to measure customer satisfaction have changed and are shaping the overall future success of the legal tech support ecosystem.
The Perfect Storm: Why Contract Hiring Will Eclipse Direct Hiring In Privacy and Tech In 2024
By Jared Coseglia
Part Two of a Two Part Article
Part 1 of this article looked at how remote flexibility is driving job seekers, that most privacy programs will use contractors by 2026, the speed of hire, the real cost of DIY staffing and whether posting jobs online really works. Part 2 looks at what’s next for CPOs, AI jobs in privacy, where the new jobs will come from, whose salaries are spiking and some guidance for the latter half of 2024.
Six Reasons e-Discovery Benefits from AI
By Khaled Jebbari
Recent media coverage makes it clear that the time for law firms to embrace the disruption of AI is now. If you wait, from the looks of it, you risk losing business, and perhaps credibility.