• Features

    In the New Year, Be Sure to Highlight Client Service Skills

    Sharon Meit Abrahams

    Demonstrating client service before the engagement serves attorneys well into the ongoing relationship. This checklist can help professionals discuss important topics with new clients and demonstrates their skills in quality client service.

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  • Features

    What Does Life Look Like for PR Post-COVID?

    Carlos Arcos

    There was no shortage of COVID-related PR opportunities having an impact on practice groups across the board, from real estate to bankruptcy to employment and more. This wave started in 2020 and continued well into 2021. Once the pandemic does finally fade from our lives, what will the new normal for legal PR look like?

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  • Features

    Sales Speak: Selling Doesn’t Cause Buying

    Eric Dewey

    Selling doesn’t cause buying. Buying is an internal business process and that process is fast becoming out of sync with the sales training we often push on our lawyers. Our buyers know more than we do about what is really important inside companies when they are looking to hire outside counsel. We must get better at that lest many of our practices become even more commoditized.

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  • Features

    Bringing 5-Star Hospitality to Law Firms

    Anthony Davies 

    The law firm office cannot remain unchanged, therefore, as if frozen in time set to some date prior to the onset of pandemic, when all the terms and meaning have all changed. In fact, the office must now provide benefits or an experience the lawyers and staff cannot get at home.

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  • Features

    COVID Pandemic Allows CMOs to Use Tech to Drive Firm Growth

    Lavinia Calvert

    Perhaps it was not surprising that when the pandemic hit last year, chief marketing officers and their teams were among the first included in layoffs and budget cuts. But over the last several months, a new narrative has emerged: Law firms have turned bullish toward investments in marketing and technology.

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  • Features

    In Push for Diversity, Law Firms Risk Tokenism

    Patrick Smith

    Law firms have dedicated a great deal of focus to increasing diversity, but many are falling short on enacting meaningful changes to improve equity and inclusion. That undermines retention efforts, and causes law firms to continue falling short of moving the needle.

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