Sustaining a Client Service Initiative
February 27, 2007
Most client service improvement initiatives fail to produce sustained results. While such a statement may seem harsh, I think that most would agree with it, based on their own experiences. After investing significant amounts of time, effort, and money in service improvement initiatives, most organizations do not attain the sustained results they were hoping for. Failure is usually not due to a lack of creativity or resources, but most often the result of a lack of long-term commitment to the hard work that sustainability requires.
e-Commerce Holds Strong in Fourth Quarter
February 27, 2007
The federal government last month put its estimate of e-commerce sales for the fourth quarter of 2006 at $29.3 billion, up 6.3% from the third quarter, and up 24.6% from the fourth quarter of 2005, with the increase in total retail sales from late 2005 to late 2006 estimated at 4.6%.
Your Law Firm Web Site
February 27, 2007
A law firm Web site is an interactive experience ' one that takes place between someone in need of information and someone in the position to provide that information.The total experience a client or prospective client has while visiting a Web site reflects on your firm. A bad experience forms a bad association. A good experience creates a good one.
Getting Published: The Foundation for Business Development
February 27, 2007
Business development in the legal community is a science, but it requires the creativity of an artist. That artistry can be demonstrated most powerfully through the written word, a tool of great lawyers for centuries. Encapsulating an interesting case or complex transaction into 500 or 1000 words for the benefit of colleagues and the business community at large is the single best way to demonstrate expertise on a macro scale. It is at the very core of client generation.
International Internet Law
February 27, 2007
It's a situation in the legal realm as surely as it is with the growth of any industry or business: As worldwide Internet use grows, international Internet legal difficulties increase.<br>Resolution of these difficulties that are on the rise is commonly obtained through traditional international treaties, conventions and jurisdictions; however, some critical matters concerning international use and regulation of the Internet remain unsettled and are at various stages of resolution or examination.
<b>Corner Office</b>: Are Gray-Haired Partners Expendable?
February 27, 2007
Gray-haired, older, or as I shall refer to them, senior partners, as a class, represent a challenge that most managing partners find vexing. Many firms have avoided addressing this very complex issue either because of the emotional reaction it invokes, or because they just don't see it as a real problem yet. Others have adopted the apparently simple solution of setting a mandatory retirement age at which the partner is expected to stop practicing and head for a retirement community.
Advising e-Commerce Business Startups: A Crib Sheet
February 27, 2007
In the first of a two-part article, our expert author examines some issues that e-commerce counsel should pay particular attention to when advising e-commerce startups, particularly small, single-entrepreneur or small-group driven Internet-based storefronts.
