Technology Media and Telecom

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A popular business axiom states you can only manage what you measure, and nowhere is that more true than in the realm of legal helpdesk (also often referred to as the service desk) support. Measuring service levels, ticket volumes, total incidents, and user satisfaction is only of value if the available data is compared to other metrics, and most importantly, acted upon. While gaining access to such data assumes a certain level of internal (or outsourced) helpdesk reporting technologies and software, there's no excuse for turning your back on benchmark data.

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In Jan. 30, 2007, the Microsoft Office Asynchronous Binary era, with its shrouded commands, cascading menus and copious toolbars, ended with Office 2003 giving way to Office 2007. With trepidation, those of us who had a personal 18-year business relationship with it knew what was coming. We had a choice; we needed to either acclimatize to this new environment or fall behind technically like those who clung to Lotus 1-2-3 and WordPerfect 5.1.

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The Obama Administration is rapidly fulfilling its pledge to leap into cloud computing with both feet. Here are the pros and cons.

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Prior to launching Apps on smartphone devices, it is advisable that brand owners pause — even if momentarily — to consider the new trademark and related legal issues that this new medium presents.

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In Georgia, the glamorous world of entertainment law has gotten a boost because of tax credits created by the 2008 Georgia Entertainment Industry Investment Act. The law provides tax credits of up to 30% for money spent on production and post-production work done here on films, TV shows, commercials, music videos and even video game development and animation. The law's economic impact has been huge.

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New International Data Protection Coalition Announces Web Site

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As with domain names, social networking user names are often an extension of a person's or an organization's identity. Businesses, for example, use social networking identities to promote themselves as a source of goods and services. And the flip side of that coin is that abusive use of social networking user names allows a third party to benefit from the goodwill by-product endorsement. But here's the problem: Such abusive behavior constitutes intellectual property infringement.

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As students returned to school recently, many may have been looking ahead to their next day off. And today, there are so many online schools that e-commerce executives are turning the chorus of Alice Cooper's classic 1972 schoolboy anthem "School's Out" ' "School's out forever" ' into reality by turning school into another form of e-commerce.