Playing Both Sides: Facing the Harsh Truth of Law Firm Service Duality

Whereas in the past clients took the lead from law firms in defining high-end practices worthy of premium rates, today's clients have the tools and information to make smarter, wiser purchase decisions.

9 minute read May 01, 2018 at 12:07 AM

Marcie Borgal Shunk

Playing Both Sides: Facing the Harsh Truth of Law Firm Service Duality

Recently, Hugh A. Simons wrote for American Lawyer, this newsletter's ALM sibling, an enticing argument advocating elite law firms increase their rates. In one striking comment, Simons suggests elite law firms jettison any and all commodity services.

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