Voice of the Client: Chief Client Service, Experience and Value Officers in Law Firms

<b><i>Roles, Results &amp; Roadblocks</b></i><p>An increasing number of the world's largest law firms are conducting business at such a scale that having a dedicated, full-time client service or experience officer adds significant value to the firms and their clients.

12 minute readOctober 01, 2018 at 12:05 AM
By
Julie Savarino
Voice of the Client: Chief Client Service, Experience and Value Officers in Law Firms

In recent years, there has beensignificant growth in the number of dedicated “Chief Client Service Officer” (CCSO)-related positions within leading law firms. To date, approximately 35 of the top 500 law

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