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Competitive Intelligence: How Client Intelligent Is Your Firm?
“Our clients don't expect us to provide excellent service,” said no one, ever.
Law firms know the importance of providing great service; in fact, it's hard to find a law firm website that doesn't focus on client service as a differentiator. Here are just a few excerpts pulled from law firm websites: “committed to a deep understanding of a client's business,” “provides superior client service,” “gives clients the focus and service of a boutique,” “delivers consistent and uncompromising quality and value to our clients,” and “values long-term client relationships.”
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New York's Latest Cybersecurity Commitment
On Aug. 9, 2023, Gov. Kathy Hochul introduced New York's inaugural comprehensive cybersecurity strategy. In sum, the plan aims to update government networks, bolster county-level digital defenses, and regulate critical infrastructure.
Law Firms are Reducing Redundant Real Estate by Bringing Support Services Back to the Office
A trend analysis of the benefits and challenges of bringing back administrative, word processing and billing services to law offices.
Bit Parts
Summary Judgment Denied Defendant in Declaratory Action by Producer of To Kill a Mockingbird Broadway Play Seeking Amateur Theatrical Rights
How AI Has Affected PR
When we consider how the use of AI affects legal PR and communications, we have to look at it as an industrywide global phenomenon. A recent online conference provided an overview of the latest AI trends in public relations, and specifically, the impact of AI on communications. Here are some of the key points and takeaways from several of the speakers, who provided current best practices, tips, concerns and case studies.