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Resolving Fee Disputes: It’s in Your Best Interest, Too

Lawyers should know that they ignore clients with questions at their peril. The first thing to remember is the client is entitled to an accounting of the fee and costs. No matter how exasperating the client, or how stupid the question appears to be, client questions need to be resolved.

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It should come as no surprise that many grievances are filed by clients who started out questioning fees or costs charged in a case. It should also come as no surprise that some lawyers react to these questions in ways that only — and sometimes literally — invite the clients to file a grievance as a last resort in their quest to get their questions answered.

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