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Embracing Drivers of Performance Other Than Billable Hours Can Be More Efficient and Resilient to Change

By shifting some focus away from input (billable hours) and embracing output (results), law firms can become more efficient and resilient to industry changes, improve client satisfaction, attract top talent and be better equipped to meet other, more long-term financial targets.

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Ah, the B-word. Attorneys have a complicated relationship with it. For many, it’s the bane of their existence, but billables are also the holy grail of law firm profitability.

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