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Artificial Intelligence

  • AI claims are getting more scrutiny and regulators are looking more closely at whether organizations can substantiate what they say their AI does, while courts are beginning to address what happens when AI-generated search summaries get information wrong.

    November 01, 2026Mary Obregon
  • This is the second in a two-part series on AI-driven crises. Part 1 examined communications during an incident while the facts are still developing. Part 2 addresses crisis plans, governance and tabletop exercises before an agent acts on behalf of the business.

    November 01, 2026Valerie Chan and Amy Juers
  • Here is the uncomfortable truth about AI in law firms: adoption was the easy part. Firms did in two years what this profession failed to do with almost every technology before it. But adoption was never the goal. Return is. And on return, the evidence is starting to come in — and it should get every managing partner’s attention.

    November 01, 2026Mike Raposa
  • Today, a prospective client may learn about your firm through an AI-generated answer before ever visiting your website. This raises an important question: If an answer engine were to reduce everything your firm says about its AI capabilities to three sentences, would those three sentences still be accurate?

    November 01, 2026Mary Obregon
  • Profit won’t be decided simply by how fast lawyers work. It will be decided by what happens to that work as it moves through the firm. To convert AI-enabled work into actual profit, firms need intelligence across the full economic chain: matters, pricing, realization, billing and collections.

    November 01, 2026Mark Dorman
  • This is the second in a two-part series on AI-driven crises. Part 1 examined communications during an incident while the facts are still developing. Part 2 addresses crisis plans, governance and tabletop exercises before an agent acts on behalf of the business.

    November 01, 2026Valerie Chan and Amy Juers