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If you've watched “That '70s Show” and lived through the era, you get a good chuckle out of reminiscing. If you're a bit younger, the music, clothing and situations may seem like strange rituals. So it is with the changing landscape of law firm marketing. For firms who market successfully, the promotional-based approach of the '80s has morphed into something that's far more strategic and owes more to long-range planning than it does to short-term tactics.
According to speakers at a recent audio conference, “Best Practices in Law Firm Marketing” ' sponsored by the Institute for Office Management (IOMA) ' strategic plans, effective research and communication, and attorney coaching top the list of must-do's for leading firms. Says Norm Rubenstein, partner, Washington, DC-based Zeughauser Group: “In the early to late '80s, the focus at law firms was promotional. Activities were random. We were opportunistic. Today you see a true movement towards integrated marketing programs. Every element of outreach to existing and prospective clients is coordinated. These are no longer best practices. These are requisites for success.”
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When we consider how the use of AI affects legal PR and communications, we have to look at it as an industrywide global phenomenon. A recent online conference provided an overview of the latest AI trends in public relations, and specifically, the impact of AI on communications. Here are some of the key points and takeaways from several of the speakers, who provided current best practices, tips, concerns and case studies.