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Embracing Extranets Private Web Sites Serve as Useful Collaborative Tools

By Michael L. Zuppone and Peter Ozolin
May 01, 2003

Circa 1999, many law firms became accustomed to conducting much of their day-to-day work via e-mail. E-mail, however, has more than its share of shortcomings.

For starters, it does not afford the security and confidentiality most clients want in their communications with attorneys and in the exchange of potentially sensitive files. Likewise, e-mail is ill-suited for document collaboration. Trying to track comments from different participants on a given document through a long string of e-mail dialogue while maintaining some notion of version control poses a significant challenge.

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