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Put Technology In Its Place ... and Deliver Results To The Bottom Line

By Tom Gelbmann
May 01, 2003

When lawyers discuss the role of information technology in their practice, a phrase often heard is “it's a necessary evil.” Regardless of firm size or practice area, complaints regarding information technology (IT) are unfortunately all too common: large investments … disappointing results.

The underlying details vary and may involve equipment upgrades, case management system, document management system, or database software. Results are often the same: wasted resources, lost productivity, frustrated attorneys and staff, cost overruns, and few results to show for the effort. Many firms that invested heavily 3 to 4 years ago (remember Y2K?) continue to use outdated, poor performing technology, and as they realized marginal benefits, are now hesitant to invest again, fearing similar outcomes. Consequently, many law practices are experiencing depressed attorney and staff productivity, steadily rising operational costs, and a legacy of lease payments for technology that has fallen into disuse.

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