Service With A Smile: Cutting Client Services Means Cutting Profits

Faced with the most difficult economic conditions in years, many law firms are looking for ways to maintain a competitive edge ' without negatively impacting cost structures. Investing in client service is a strategy that reaps both long- and short-term benefits.

7 minute read May 01, 2003 at 02:05 PM
By
Michael Stankus
Service With A Smile: Cutting Client Services Means Cutting Profits

Faced with the most difficult economic conditions in years, many law firms are looking for ways to maintain a competitive edge ' without negatively impacting cost structures. Investing in client service is a strategy that reaps both long- and short-term benefits.

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