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Why Web Sites Fail: Part III - Usability

By Harry Bartlett
July 01, 2003

While there are as many reasons for failure as there are different kinds of Web sites, this three-part series is based on experiences I have had over the past 5 years as a Web site builder and refers to Web sites that are used for client acquisition, customer relationship management and e-commerce. This third part addresses how people use Web sites and why they often leave before finding what they want.

Site Flight

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