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Product Review: ProLaw

By John Messersmith IV
November 01, 2003

Our Richmond, Virginia-based insurance defense firm prided itself in being more technologically advanced than other firms anywhere close to our size. However, given the technologies available at the time, we were using multiple standalone programs which meant data was stored in separate and discrete databases, none of which communicated with each other, and each of which required separate data entry. Add mandatory task codes, individual case budgets and volumes of documents to review and categorize, and you have a perfect formula for case management frustration. To continue to be a leader in law firm technology, we needed to make a significant leap in efficiency, productivity and knowledge management.

Until 1993 we operated from one office, but at that point we expanded to include Fairfax, Roanoke and Norfolk as well. Linking our offices became important, as did refining our business processes to eliminate as much duplicate data entry as possible.

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