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Best Practices for E-Mail Filtering

By Maurene Caplan Grey
March 30, 2004

Particularly during the past 2 years, the onerous task of filtering e-mail messages has grown to become a business and operational necessity – largely because of the influx of spam, as well as regulations and legislation that mandate the retention of e-communications such as e-mail and, increasingly, instant messages. Coupled with the traditional reasons for filtering ' malicious code attached to or embedded within the message, and inappropriate or sensitive message content ' filtering technologies and the market are undergoing radical change. This makes purchasing and implementation decisions difficult. Best practices for effective e-mail filtering can ease the decision-making process.

How can I justify the expense of e-mail filtering technologies?

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