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De-mystifying Internal Administration for Solos and Small Firms

By Peter Konetchy
June 01, 2004

Large law firms usually have in-house administrators ensuring their systems operate as they should. Small firms and solo practitioners, on the other hand, often lack this luxury and consequently are not as efficiently organized as their larger counterparts. The need for administrative support within small firms becomes apparent when one realizes that most attorneys dread administrative tasks. They rightly determine that the best use of their time is through the performance of billable client services.

Vicious Cycles

Since administration erodes billable time, attorneys delegate administrative duties to their often-overworked secretaries, who in turn add it to their own to-do lists. These duties are then postponed until “free time” is available, resulting in outdated, unreliable, and possibly meaningless work-in-process, accounts receivable, cash and general ledger balances. Factor in the use of unrelated software applications, and the office could be in a state of workable disorganization. The direct costs associated with this disorganization ' lost time, inefficient billings or collections, and additional administrative personnel needed to perform redundant tasks – can easily accumulate into tens of thousands of dollars per year. A quick calculation of one lost billable hour per week (at an average billable rate of $150/hr), alone yields over $7500 of lost income per year.

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