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Ethics and Compliance Programs

By Alan Greenwood and Steven Lauer
November 01, 2004

Last month, we discussed the fact that a recurrent task facing managers of Ethics and Compliance programs is to make sure their programs are effective, and to demonstrate this effectiveness to both internal and external audiences. We reviewed internal constituencies, including integration with business processes; clear written standards and controls; effective training and communication; and regular monitoring and evaluation. This month, we focus on external constituencies.

How does an Ethics and Compliance officer ensure and demonstrate a program's effectiveness? First, understand the objectives and expectations of each constituency. Then build a program designed to achieve those objectives as well as the company's business objectives. And finally, understand the specific informational needs of each constituent and ensure they are being met.

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