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New Frontiers for Baker Donelson's KM

By John D. Green

So much has been written about knowledge management in the past 10 years and so many products purporting to enable knowledge management have been pushed on the legal community, that I am not sure that the term is relevant anymore. However, I have always thought some of the main tenets of KM make a lot of sense:

  • Leverage existing knowledge by sharing best work product.
  • Enable sharing with technology that is easy to use and familiar.
  • Don't “reinvent the wheel”. Take advantage of technology and processes already in place rather than forcing new product and processes on the end users, minimizing the need for training.

An exciting project that we are rolling out at Baker Donelson starting this month conforms to those main tenets of KM. It is the integration of our core systems, including Thompson Elite's West KM product with Microsoft's Information Bridge Framework (IBF) technology that comes with the Office 2003 suite. The integration is enabled and accelerated by Handshake Software.

Attorneys at Baker Donelson (and from my experience, all other firms) live in two primary applications: Microsoft Word and Microsoft Outlook. The IBF solution will give Baker attorneys power to access and display information from any enterprise application right through those primary Microsoft applications. In essence, it delivers the power of a portal through Word, Outlook or Excel.

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