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Is Patient Satisfaction a Factor in Lawsuits?

By Linda S. Crawford
July 29, 2005

Doctors feel hurried these days, and they resent it. They believe that the demands of their days have caused them to spend less time with patients. They also believe that their patients resent it. Let's look at what has really happened to the office visit — and then let's see if better patient satisfaction levels correlate with fewer lawsuits.

'Times Have Changed'

Several studies have been done in recent years showing that modern patient visit models are negatively impacting both physician and patient satisfaction. In a 1999 survey of doctors and nurses, 83% said managed care had decreased the amount of time doctors spend with patients, 72% believed the quality of health care was worse under managed care and 58% of doctors reported that spending more time on administration rather than with patients was a “great concern.” Gabriel, B: The Doctor Will See You Now: Are Physician Office Visits Getting Shorter … or Longer. Reporter, Vol. 10, No. 7, April 2001.

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