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Strategies Needed To Support Compliance Policy Initiatives

By Ann Ostrander
February 28, 2006

Proactive Compliance. Risk Management. Loss Prevention. Regardless of what you call it, all firms have the need to assure that client information is handled properly at all stages, to mitigate litigation and penalty risks, and to protect client and firm reputation.

Simply put, compliance is the process of insuring that there are no gaps between firm policy and practice. This includes external mandates (eg, Sarbanes Oxley, EU Privacy laws), industry practices (eg, ABA guidelines), ethical considerations (eg, conflict of interest, ethical walls, etc.), as well as internal policies and procedures. Proactively addressing compliance issues involves firm-wide awareness, attention and communication. It involves people, processes and technology working together across all departments ' from an evaluation of internal business processes, to an understanding of the global regulatory environment and industry best practices, to the development of firm-specific policies and procedures and the leveraging of technologies to enable adherence. Sorting through risk issues and prioritizing initiatives is no easy task. Interestingly, when compared with the daunting challenges of sorting through risk issues, setting policy and changing behavior with the firm, the technology side of the equation is manageable.

In some firms, compliance initiatives drive IT requirements, whereas in other firms IT initiatives force firms to confront risk issues. For example, it is estimated that the average attorney deals with 800 to 1,000 e-mails per week. This is not only an information storage issue, but a proper data classification, access and retrieval issue as well. Regardless, the role of the law firm IT professional is experiencing a paradigm shift. Operational efficiencies and stability are no longer enough. Today, IT must be included (or self-inserted) in the risk management planning process. Why? To be successful, technology to support compliance initiatives must be as invisible and mirrored to current end-user behaviors.

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