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Dashboarding for Performance Management

By Joe Danowsky
March 29, 2006

Law firm managers seeking graphic insights for business monitoring and quantitative decision support have much to gain from Wayne W. Eckerson's new book Performance Dashboards: Measuring, Monitoring, and Managing Your Business (2006: John Wiley & Sons). In this article, I'll review some of Eckerson's ideas that seem highly applicable to large law firms, and add a few thoughts of my own.

As Director of Research and Services for The Data Warehousing Institute (www.tdwi.org), Eckerson is well positioned to offer both a non-technical introduction to dashboarding and related concepts and a lot of street-smart implementation advice. He also provides important insights into likely organizational and data management hurdles. A word of caution to readers: Several potential pitfalls of dashboarding are made explicit only at the very end of the book.

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