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CD: How Clients Hire, Fire and Spend: Client Satisfaction and Law Firm Performance

By ALM Staff | Law Journal Newsletters |
April 18, 2006
LJN Web Audio Conference Division


Speakers:


Michael B. Rynowecer,
President
The BTI Consulting Group




Marcie L. Borgal,
Principal
The BTI Consulting Group

How Clients Hire, Fire and Spend:
Client Satisfaction and Law Firm Performance
Recorded Wednesday, May 10, 2006

Inside information that will help you maintain your competitive edge!

At this event you will discover:

  • Why spending on outside counsel is up 15.8%.
  • 6 HOT practices – that command premium rates.
  • Why clients plan to cut law firms by another 40%.
  • How clients manage outside counsel.
  • Why 70% of clients tell us that a law firm other than their own delivers better client service.
  • How clients hire and fire law firms.
  • Why client satisfaction is down.
  • 5 proven tactics to avoid rate pressure.
  • Which law firms are hot and which are not – by name.
Moderator:
Elizabeth Lampert
Editorial Director
LJN Web Audio Division
 

Use the online order link below
or call 800-999-1916


 

LJN Web Audio Conference Division


Speakers:


Michael B. Rynowecer,
President
The BTI Consulting Group




Marcie L. Borgal,
Principal
The BTI Consulting Group

How Clients Hire, Fire and Spend:
Client Satisfaction and Law Firm Performance
Recorded Wednesday, May 10, 2006

Inside information that will help you maintain your competitive edge!

At this event you will discover:

  • Why spending on outside counsel is up 15.8%.
  • 6 HOT practices – that command premium rates.
  • Why clients plan to cut law firms by another 40%.
  • How clients manage outside counsel.
  • Why 70% of clients tell us that a law firm other than their own delivers better client service.
  • How clients hire and fire law firms.
  • Why client satisfaction is down.
  • 5 proven tactics to avoid rate pressure.
  • Which law firms are hot and which are not – by name.
Moderator:
Elizabeth Lampert
Editorial Director
LJN Web Audio Division
 

Use the online order link below
or call 800-999-1916


 

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