[Editor's note: A&FP last addressed the benefits and some challenges of automated benchmarking in Jill Nelson's October 2005 article, 'Progress in Automated Bench-marking.' In revisiting the subject,
Just-in-Time Benchmarking
Benchmarking has long been a difficult undertaking for private service providers and for law firms in particular. While firm partners historically have tracked firm-wide metrics such as billings, profits per partner and individual productivity, firms have until recently not had the means or opportunity to benchmark performance at the practice group, office location and timekeeper level with any accuracy or currentness.<br>This article, as the title implies, discusses how refined performance measures are made possible by a new benchmarking tool, West Peer Monitor' from Thomson West
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