When the CEO Wants His 'Hotmail'

Not only do most of us not have a secretary tidying up our e-mail inbox each evening, but we also have many alternative inboxes for our business correspondence. Going through 'the file' has become an exercise not only in finding the appropriate messages and attachments, but in simply identifying all places and accounts where 'the file' might exist. Indeed, multiple accounts often are created by employees to bypass the hassles of security measures and record-retention policies diligently created by IT departments who often diligently enforce these polices and whose employees read and apply the information in publications like this one. Yet the rabbit-like multiplication of e-mail accounts has grave implications, not only for business, but, as we have seen in recent news, for anyone who uses e-mail ' including even our government leaders.