Law.com Subscribers SAVE 30%

Call 855-808-4530 or email [email protected] to receive your discount on a new subscription.

COMMITMENTS MADE; COMMITMENTS FORGOTTEN

By Allan Colman, Managing Director, the Closers Group: www.closersgroup.com

In-house counsel often complain to each other about what they are not getting from their law firms as promised during the proposal and romancing phase. And although outside counsel may be providing services “as usual”, and don't challenge themselves to review their promises to new clients, the insiders should hold their feet to the fire. What commitments did the law firm make to you and what do you need to do to remind them that they are not delivering? Are you finding that the proposed rate structure is somehow blending into higher monthly billings? When was the last time you mentioned it? If you thought you were hiring a winner, and are seeing a dutiful brief filer, is it too late to make a change? And was one of your selection criteria the need for a broad spectrum of potential legal services, only to find the firm can't deliver due to over capacity and under staffing?If in-house counsel should be task masters insisting on receiving what they were promised, then outside counsel should be asking themselves these same questions to insure they are delivering. Don't forget the commitments made.We will continue with this theme of client expectations and the disconnect that often occurs.

In-house counsel often complain to each other about what they are not getting from their law firms as promised during the proposal and romancing phase. And although outside counsel may be providing services “as usual”, and don't challenge themselves to review their promises to new clients, the insiders should hold their feet to the fire. What commitments did the law firm make to you and what do you need to do to remind them that they are not delivering? Are you finding that the proposed rate structure is somehow blending into higher monthly billings? When was the last time you mentioned it? If you thought you were hiring a winner, and are seeing a dutiful brief filer, is it too late to make a change? And was one of your selection criteria the need for a broad spectrum of potential legal services, only to find the firm can't deliver due to over capacity and under staffing?If in-house counsel should be task masters insisting on receiving what they were promised, then outside counsel should be asking themselves these same questions to insure they are delivering. Don't forget the commitments made.We will continue with this theme of client expectations and the disconnect that often occurs.

Read These Next
The Article 8 Opt In Image

The Article 8 opt-in election adds an additional layer of complexity to the already labyrinthine rules governing perfection of security interests under the UCC. A lender that is unaware of the nuances created by the opt in (may find its security interest vulnerable to being primed by another party that has taken steps to perfect in a superior manner under the circumstances.

Major Differences In UK, U.S. Copyright Laws Image

This article highlights how copyright law in the United Kingdom differs from U.S. copyright law, and points out differences that may be crucial to entertainment and media businesses familiar with U.S law that are interested in operating in the United Kingdom or under UK law. The article also briefly addresses contrasts in UK and U.S. trademark law.

Beach Boys Songs Written Decades Ago Triggered Current Quarrel With Lawyers Image

There's current litigation in the ongoing Beach Boys litigation saga. A lawsuit filed in 2019 against Nevada residents Mike Love and his wife Jacquelyne in the U.S. District Court for the District of Nevada that alleges inaccurate payment by the Loves under the retainer agreement and seeks $84.5 million in damages.

Strategy vs. Tactics: Two Sides of a Difficult Coin Image

With each successive large-scale cyber attack, it is slowly becoming clear that ransomware attacks are targeting the critical infrastructure of the most powerful country on the planet. Understanding the strategy, and tactics of our opponents, as well as the strategy and the tactics we implement as a response are vital to victory.

Transfer Tax Implications on Real Property Leases Image

The real property transfer tax does not apply to all leases, and understanding the tax rules of the applicable jurisdiction can allow parties to plan ahead to avoid unnecessary tax liability.