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Communication Is Key to e-Discovery Success

By Michael Feldman

Given how they say in real estate, 'location, location, location,' the mantra for e-discovery and document reviews should be 'communication, communication, communication.'

The recent lawsuits filed by Sullivan & Cromwell and Electronic Evidence Discovery, Inc. ('EED') against one another brought to the forefront some of the frustrations that law firms and the vendors to which they outsource are currently experiencing. Among the challenges that commonly arise are incomplete data, missed deadlines, incorrectly tagged documents and budget overruns, all of which can wreak havoc on a litigation and sour a vendor's relations with the client. The Sullivan and EED suits ultimately were settled out of court and attributed to 'miscommunications.'

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