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e-Commerce Docket Sheet

By ALM Staff | Law Journal Newsletters |
September 29, 2008

Arbitration Clause in User Agreement
Does Not Apply to Phone-Sales Agent

An arbitration clause contained in a ticket broker Web site's online user agreement, which applied only to online activity or use of the Web site, is not applicable to a telephone sale initiated by an agent of the ticket broker. Kushner v. StubHub, Inc., 2008 Ohio 3241 (Ohio Ct. App. June 26, 2008). The appellate court affirmed the lower court's ruling denying the online ticket broker's motion to compel arbitration and found that the arbitration clause in the user agreement was unenforceable as to the telephone transaction. The court found that the only reasonable interpretation of the user agreement was that it applied only to online purchases and transactions, rejecting the ticket broker's argument that the user agreement applied to any and all services provided by the broker to any user who ever filled out an online registration form.

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