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The Drive Toward Performance Measurement in Law Firm Administrative Functions

By Kristin Stark

In the aftermath of the massive cost cutting and staff reduction programs undertaken by law firms in 2008-2009, 2010 appears to be a year in which law firm administrative functions will remain under the microscope. Despite some signs of improved demand for legal services, administrative and operational groups within law firms (e.g., marketing, finance, IT, HR and others) all face ongoing and intensified pressure from law firm leaders and other members of the partnership to take a closer look at work processes, staffing and spending. In response to this increased pressure, administrative leaders are seeking out ways to measure the performance of administrative functions ' to justify the function's staffing and costs and to demonstrate the group's value to firm leadership. The drive for performance measurement programs in law firms entails a shift toward careful assessment and analysis of the overall performance of various law firm administrative functions and their respective value to the firm.

A New Approach for Testing the Old Model

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