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Achieving Law Firm e-Mail Utopia

By Eric Mosca
February 24, 2010

Talk of e-mail management has been ubiquitous in recent years, but many law firms still have not made significant progress. For a records and information management professional, “e-mail management” refers to controlling valuable record content from the point of creation on, and not just keeping Exchange servers running smoothly.

Organizations achieving true e-mail management are looking toward full compliance ' either by categorizing e-mails as client/matter communication or treating them as transitory records that will be destroyed within a relatively short period of time. For many firms, e-mail management has meant keeping their mail delivery systems online, avoiding performance issues, and regularly backing up content for disaster recovery.

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