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Bond Schoeneck & King Goes Mobile With BigHand

By Jean Hay
July 29, 2010

Bond, Schoeneck & King (“BS&K”), a full-service, 400-user firm, has been a long-time user of digital dictation (since 2005), previously using Philips hardware and the standalone software exclusively. At the end of June 2009, our lease on dictation equipment was coming to an end, so the strategic decision was made to investigate other options before upgrading. The Philips system was showing signs of age and required an increasing amount of IT support to manipulate workflow, manage access to dictation, and assist with splitting up large dictations between transcriptionists. In addition, BS&K's Technology Committee wanted to explore alternatives that would be tightly integrated with other system applications and facilitate collaboration, providing more options and control once dictation is done.

The other desired business benefit was seamlessness; we wanted to be able to share work across the network of offices. This would be especially critical in those instances where an attorney might be working in a different office but wanting to easily access their secretary back at the home office. Here, the flexibility and scalability of a digital voice platform designed to work in a multi-site environment was a key requirement. Beyond more workflow and increased work sharing among support staff, BS&K was intent on finding a solution that would enable the firm to take full advantage of its mobile workforce and ideally, leverage its existing investment in smartphone technologies.

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