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UPDATING CLIENT RETENTION TO ALIGN INTERESTS
August 02, 2010
UPDATING CLIENT RETENTION TO ALIGN INTERESTS – client retention relies on the relationships that you establish with current and prospective clients. In our business developoment seminars, we emphasize the importance of selling based on the client or prospect's needs rather than the size of your firm, the number of offices the firm has, or the awards that your firm has received.Successful law sales require a balance between the firm's responsibilities and in-house counsel's responsibility to their clients – the business units. Just like your law firm, in-house counsel must provide: High quality work Accurate risk assessment Responsiveness, and Enhanced communications.As you engage during an assignment, make sure to continue the dialogue. Continually talk with your clients about their responsibilities to their clients or customers, and focus on what you can do to align your interests with theirs. Not only will this contribute to the success of your current efforts, but also will provide a foundation for generating new business.allan colman – [email protected]
UPDATING CLIENT RETENTION TO ALIGN INTERESTS – client retention relies on the relationships that you establish with current and prospective clients. In our business developoment seminars, we emphasize the importance of selling based on the client or prospect's needs rather than the size of your firm, the number of offices the firm has, or the awards that your firm has received.Successful law sales require a balance between the firm's responsibilities and in-house counsel's responsibility to their clients – the business units. Just like your law firm, in-house counsel must provide: High quality work Accurate risk assessment Responsiveness, and Enhanced communications.As you engage during an assignment, make sure to continue the dialogue. Continually talk with your clients about their responsibilities to their clients or customers, and focus on what you can do to align your interests with theirs. Not only will this contribute to the success of your current efforts, but also will provide a foundation for generating new business.allan colman – [email protected]
New York's Latest Cybersecurity Commitment
On Aug. 9, 2023, Gov. Kathy Hochul introduced New York's inaugural comprehensive cybersecurity strategy. In sum, the plan aims to update government networks, bolster county-level digital defenses, and regulate critical infrastructure.
Law Firms are Reducing Redundant Real Estate by Bringing Support Services Back to the Office
A trend analysis of the benefits and challenges of bringing back administrative, word processing and billing services to law offices.
How AI Has Affected PR
When we consider how the use of AI affects legal PR and communications, we have to look at it as an industrywide global phenomenon. A recent online conference provided an overview of the latest AI trends in public relations, and specifically, the impact of AI on communications. Here are some of the key points and takeaways from several of the speakers, who provided current best practices, tips, concerns and case studies.
CLE Shouldn't Be the Only Mandatory Training for Attorneys
Each stage of an attorney's career offers opportunities for a curriculum that addresses both the individual's and the firm's need to drive success.