My articles in the September and December issues of last year discussed the 12 steps that are essential for a well-planned and well-executed Client Feedback Program (“CFP”). As mentioned in
Client Speak: Client Feedback ' Best Practices
Implementing certain and several Best Practices will assure a result that will achieve a firm's ' as well as the respective client service teams', practice groups' and/or practice offices' ' relevant goals and objectives.
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