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Client Speak: Client Feedback ' Best Practices
My articles in the September and December issues of last year discussed the 12 steps that are essential for a well-planned and well-executed Client Feedback Program (“CFP”). As mentioned in those two articles, “While all [12 steps] are crucial in attaining the desired end-result, how each step is implemented and by whom will obviously have a distinct effect on the outcome” (emphasis added).
The purpose of this three-part article is to elaborate on the How and the By Whom. In other words, for a successful CFP, it will require more than just going through the basic mechanics, or 12 steps. It will be necessary to implement certain and several Best Practices to assure a result that will achieve a firm's ' as well as the respective client service teams', practice groups' and/or practice offices' ' relevant goals and objectives.
The DOJ's Corporate Enforcement Policy: One Year Later
The DOJ's Criminal Division issued three declinations since the issuance of the revised CEP a year ago. Review of these cases gives insight into DOJ's implementation of the new policy in practice.
The DOJ's New Parameters for Evaluating Corporate Compliance Programs
The parameters set forth in the DOJ's memorandum have implications not only for the government's evaluation of compliance programs in the context of criminal charging decisions, but also for how defense counsel structure their conference-room advocacy seeking declinations or lesser sanctions in both criminal and civil investigations.
Use of Deferred Prosecution Agreements In White Collar Investigations
This article discusses the practical and policy reasons for the use of DPAs and NPAs in white-collar criminal investigations, and considers the NDAA's new reporting provision and its relationship with other efforts to enhance transparency in DOJ decision-making.
Bankruptcy Sales: Finding a Diamond In the Rough
There is no efficient market for the sale of bankruptcy assets. Inefficient markets yield a transactional drag, potentially dampening the ability of debtors and trustees to maximize value for creditors. This article identifies ways in which investors may more easily discover bankruptcy asset sales.
A Lawyer's System for Active Reading
Active reading comprises many daily tasks lawyers engage in, including highlighting, annotating, note taking, comparing and searching texts. It demands more than flipping or turning pages.