Law.com Subscribers SAVE 30%

Call 855-808-4530 or email [email protected] to receive your discount on a new subscription.

ENHANCE RELATIONSHIP BUILDING

By allan colman, [email protected]
July 26, 2011

EXHANCE RELATIONSHIP BUILDING – In the first column on client retention and relationship building tactics to use during this difficult economic period, we discussed “expanding client efforts.” Today's topic is ENHANCING RELATIONSHIP BUILDING. Building, maintaining and cultivating client relationships is more important than ever in this market. clients value relationships and relationships build trust, loyalty and retention. Know the “voice of the client”: go where they go, read what they read, and know who they know. Ask them to participate in a conference, to co-author an article, and to speak to your younger attorneys. – or consider inviting them to join you for a round of golf or go to the opera. Spend time building the relationship now and down the road, you'll be able to ask for references and introductions.In the next post of this series, we'll discuss the importance of maintaining and building effective internal strategies that strengthen a law firm's core – its employees.

EXHANCE RELATIONSHIP BUILDING – In the first column on client retention and relationship building tactics to use during this difficult economic period, we discussed “expanding client efforts.” Today's topic is ENHANCING RELATIONSHIP BUILDING. Building, maintaining and cultivating client relationships is more important than ever in this market. clients value relationships and relationships build trust, loyalty and retention. Know the “voice of the client”: go where they go, read what they read, and know who they know. Ask them to participate in a conference, to co-author an article, and to speak to your younger attorneys. – or consider inviting them to join you for a round of golf or go to the opera. Spend time building the relationship now and down the road, you'll be able to ask for references and introductions.In the next post of this series, we'll discuss the importance of maintaining and building effective internal strategies that strengthen a law firm's core – its employees.

Read These Next
Bankruptcy Sales: Finding a Diamond In the Rough Image

There is no efficient market for the sale of bankruptcy assets. Inefficient markets yield a transactional drag, potentially dampening the ability of debtors and trustees to maximize value for creditors. This article identifies ways in which investors may more easily discover bankruptcy asset sales.

Judge Rules Shaquille O'Neal Will Face Securities Lawsuit for Promotion, Sale of NFTs Image

A federal district court in Miami, FL, has ruled that former National Basketball Association star Shaquille O'Neal will have to face a lawsuit over his promotion of unregistered securities in the form of cryptocurrency tokens and that he was a "seller" of these unregistered securities.

Why So Many Great Lawyers Stink at Business Development and What Law Firms Are Doing About It Image

Why is it that those who are best skilled at advocating for others are ill-equipped at advocating for their own skills and what to do about it?

A Lawyer's System for Active Reading Image

Active reading comprises many daily tasks lawyers engage in, including highlighting, annotating, note taking, comparing and searching texts. It demands more than flipping or turning pages.

Blockchain Domains: New Developments for Brand Owners Image

Blockchain domain names offer decentralized alternatives to traditional DNS-based domain names, promising enhanced security, privacy and censorship resistance. However, these benefits come with significant challenges, particularly for brand owners seeking to protect their trademarks in these new digital spaces.