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Client Speak: Client Feedback: Best Practices

By Donald E. Aronson

Part One and Part Two of this article, which appeared in the July 2011 and September 2011 issues, respectively, discussed the nine components of How Client Feedback Best Practices. This last Part is devoted to the By Whom Best Practices.

While a Client Feedback Program (“CFP”) may incorporate interviews (in-person and/or phone) as well as surveys (written or online questionnaires), this three-part article is oriented primarily toward interviews, which are what you'll want to use with your Tier 1 ' i.e., most valuable ' clients.

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